Privacy Policy

Effective Date: December 2025

Diane's Joyful Oven ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

Information You Provide:

• Contact Information: Name, email address, phone number, and mailing address when you place orders, fill out consultation forms, or contact us
• Order Information: Details about your orders, including cake preferences, dietary restrictions, event details, and special requests
• Payment Information: Processed securely through Stripe (we do not store your credit card information)
• Communications: Messages you send us through contact forms, email, or phone

Information Collected Automatically:

• Usage Data: Pages visited, time spent on site, links clicked, collected through Google Analytics
• Device Information: Browser type, IP address, operating system
• Cookies: Small files stored on your device to improve site functionality

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Respond to your inquiries and provide customer service
• Send order confirmations and updates
• Send marketing emails (only with your consent)
• Improve our website, products, and services
• Analyze website traffic and user behavior
• Comply with legal obligations

3. Third-Party Services

Stripe (Payment Processing)

• Stripe securely processes all payment transactions
• Stripe collects and stores your payment card information according to PCI-DSS standards
• We only receive confirmation of payment and basic order details (not your full card number)
• Review Stripe's privacy practices: Stripe Privacy Policy

Mailchimp (Email Marketing)

• We use Mailchimp to send newsletters, promotional emails, and updates
• Mailchimp stores your email address and any preferences you provide
• You can unsubscribe from our emails at any time using the link in each message
• Review Mailchimp's privacy practices: Mailchimp Privacy Policy

Google Analytics (Website Analytics)

• We use Google Analytics to understand how visitors interact with our website
• Google Analytics collects anonymous data about your visit (pages viewed, time on site, etc.)
• This data helps us improve our website experience
• You can opt out of Google Analytics: Google Analytics Opt-out
• Review Google's privacy practices: Google Privacy Policy

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information:

• SSL encryption for data transmitted through our website
• Secure third-party services (Stripe, Mailchimp) with industry-standard security
• Limited access to personal information by authorized personnel only
• Regular security reviews of our practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Sharing Your Information

We do not sell your personal information. We only share your information with:

• Service Providers: Stripe (payments), Mailchimp (email), Google Analytics (website analytics)
• Legal Requirements: If required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Cookie Control: Disable cookies through your browser settings (this may affect site functionality)

To exercise these rights, contact us at veronica@DianesjoyfulOven.com

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Effective Date."

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Diane's Joyful Oven
Email: veronica@DianesjoyfulOven.com
Phone: [Your Phone Number]
Location: Columbus, Ohio